Last updated: October 2025

Rhiwbina Service Centre Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect, use, store, and protect the personal information you provide through our website and services.

By using our website, you agree to the practices described below.

Personal Identification Information

• Name
• Address
• Email address
• Telephone number
• Vehicle registration and details

Booking / Contact Information

• Service requests
• MOT enquiries
• Online booking details
• Customer messages and feedback

Technical Data

• IP address
• Browser type and version
• Pages visited
• Web traffic data (via cookies)

We may use your information to:

• Respond to enquiries and booking requests
• Provide estimates, invoices, and service reports
• Contact you regarding updates to your vehicle/service
• Maintain service history records
• Improve our website and customer experience
• Process payments
• Send MOT/service reminders (if authorised)

We do not sell or share personal information with third parties for marketing purposes.

We process your personal data under the following lawful bases:

• Contract: to provide services you request
• Consent: for marketing communications or reminders
• Legitimate Interest: business administration and service improvements
• Legal Obligation: record-keeping requirements

We take appropriate technical and organisational measures to protect your data, including:

• Secure digital storage
• Restricted access
• Staff confidentiality training
• Encrypted systems (where applicable)

We retain personal information only for as long as necessary to fulfil the purposes collected.

We may share data with:

• Payment providers
• Diagnostic/database platforms (e.g., VAG Digital service history)
• Approved suppliers
• Legal authorities, if required by law

All third parties are required to protect your data and comply with GDPR.

We never sell customer data.

Our website may use cookies to:

• Improve browsing experience
• Analyse website traffic
• Remember preferences

You can choose to accept or reject cookies via your browser settings.

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Restrict processing
• Object to processing
• Request data transfer
• Withdraw consent

To exercise these rights, please contact us using the details below.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

We may send occasional:

• MOT reminders
• Service reminders
• Important safety updates

You can opt-out at any time by contacting us.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Rhiwbina Service Centre Ltd
Pantbach Road

Cardiff

CF14 1TW
bookings@rhiwbinaservice.co.uk
02920 790 790

We may update this policy occasionally. Please review this page periodically for changes.

Any changes will be posted on this page with an updated revision date.